FREQUENTLY ASKED QUESTIONS
1. Do you make custom renders or custom 3D models?
No. You can only find the renders that HWWO Stock is uploading on the site.
You can though submit your suggestions for future items that you would like to see in the store via the contact form. It is always a pleasure to receive inspiration from your ideas and preferences.
2. Are the images and the overlays ready for printing?
It depends on your printer's service, the size of the print, and the quality standards that you are after. Most of the images on HWWO Stock are at 72dpi resolution and RGB color value, these are the standard settings for most of the render engines. Even though the system from our platform might show on the images 300dpi, it is not accurate. Unfortunately, this is an automatic setting that we cannot change. Most digital artists when it comes to rendered images, change the resolution to 300dpi in Photoshop or in any other similar program. The final composition when it is for printing is always set to 300dpi.
We try to provide as large as possible 2d rendered images in order after the conversion the images will not lose their quality.
3. Do I need to purchase a different license for specific commercial uses?
No. All of the products from HWWO Stock come with a Royalty Free/Extended License for unlimited prints and media exposure. No extra license is needed. You purchase once and you can use the purchased images for unlimited times and projects.
4. Can I use the overlays and the background images on print-on-demand sites or printing on items?
5. Why do you need all that personal info before I proceed with my purchase?
6. Do you offer refunds?
No. Unfortunately, we do not offer refunds on digital downloads. After your purchase, you have automatic access to the files of the purchased content. That means that you can download the files and use them whenever you want without being able to return them, as we use to do with the physical items. We strongly suggest that you take a good look at the images and if you are in doubt or have any questions, please feel free to contact us before you proceed with your purchase.
7. When should I expect a reply to my e-mail?
Replies to your quotations or questions can take up to 24-48 hours, especially during the weekends.
8. What is a quotation and when can I use it?
A quotation is a discount price that we offer when you create a collection with more than 10 of your favorite products. You will find your collection under My Account and My Favorites. At the bottom of this page, you will find the option that says '' Request a quotation for this selection ''. This option will lead you to the quotation form. After you have sent us your request for a quotation we respond with a discount price depending on the number of products in your collection. We usually add a 5 days deadline for the discount offer, if you need more days you can let us know in your description inside the quotation form. You choose if you want to proceed with the purchase or not after we have sent you the discount offer.
You cannot ask for a quotation by choosing the same images that are already included in a gallery bundle with the indication on the top right of the page ''Buy Whole Gallery'', these images are already in a discount package. You can though choose some of those images or the whole gallery ''Buy Whole Gallery'' in combination with others from other galleries to create a collection and ask for a quotation.
During the sale period requests for a quotation will be processed based on the original prices of the products.
If you have more questions feel free to contact us https://www.hwwostock.com/contact